Head of Operations

Job description

About Perch:

Perch is disrupting the $200B Amazon 3rd party seller marketplace by becoming the first scale operator of top microbrands. We acquire successful, profitable businesses that sell top-ranked products and have differentiated customer feedback. The Perch platform integrates those businesses into a scale operating company and accelerates the products to the next level of sales and profitability. We are a key resource for entrepreneurs who want liquidity and a key partner for Amazon (and other retail channels) who offers exceptional products, great customer service, and a great value.

Central to our success is the continuous operation and optimization of existing and newly acquired brands. We are looking for a Head of Operations to run and improve our supply chain and customer care platforms to support our aggressive growth plans. The ideal candidate will be analytical, process-oriented, and able to build positive and productive relationships with international and domestic partners and customers.

About the role: 

This person will have the unique opportunity to help define their role and will be essential to the company’s ability to continue to scale at a rapid pace. In this role you will touch every component of our operations, and you will be an integral member of shaping a rapidly growing technology company

Job requirements

Responsibilities:

  • Successfully manage and execute the operation of our acquired brands, including international and domestic supply chain activities as well as customer care.
  • Create a playbook of standardized processes that allow for the most efficient execution of all components of our inventory buying, shipping, warehousing, and order fulfillment activities.
  • Have an eye on continuous improvement, always looking for opportunities for efficiency in our internal tools and processes, and for ways to more effectively execute our operations and delight our customers.
  • Be an engaged part of the broader team - ask questions, challenge where appropriate, and contribute to our positive company culture.
  • The Head of Operations will report to the Chief Operating Officer but will partner closely with the entire leadership team in the course of their responsibilities

About You

We are looking for an analytical, process-oriented, and collaborative team member to simultaneously run and design our ever expanding supply chain and customer care operations. The ideal candidate has a track record of bringing structure and process to something that is inherently messy, has great attention to detail, is able to collaborate effectively with a diverse group of people, and is excited at the prospect of being a part of a rapidly growing company. No ecommerce or Amazon experience is required – we believe that with the right set of underlying capabilities, you can learn the industry context quickly.

About Us

Perch acquires and develops great ecommerce brands. We are backed by amazing investors (Spark Capital, Tectonic Ventures, and Boston Seed). Our team has deep expertise in ecommerce, technology, and M&A. We are disrupting one of the largest and most exciting spaces of ecommerce and are building an industry-shaping platform.

Perch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.