Head of Availability Operations

Job description

Perch is disrupting the $270B Amazon 3rd party seller marketplace by becoming the first technology-based scale operator of top ecommerce microbrands. We acquire successful, profitable businesses that sell top-ranked products and have differentiated customer feedback. The Perch platform integrates those businesses into a scale operating company and accelerates the products to the next level of sales and profitability. We are a key resource for entrepreneurs who want liquidity and a key partner for Amazon (and other retail channels) who offers exceptional products, great customer service, and a great value.

Ensuring that our rapidly growing catalog remains in stock across all of our sales channels is critical to our growth ambitions. We are looking for an Operations Manager to join our team to accomplish this goal while creating efficiencies through analytics, process improvement, and collaboration with our growth and technology teams.


As part of our Operations team, you will be responsible for ensuring that our global inventory position remains stable and healthy, working with our global supply chain partners in manufacturing, shipping, and warehousing partners to ensure on time delivery of goods at the lowest possible cost. You will be responsible for defining and iterating on our supply chain processes and tools to ensure that these outcomes are achieved in a scalable and consistent way. Responsibilities include:

  • Manage performance of our global supply chain partners to ensure on time, cost efficient delivery of goods
  • Oversee day to day operations of our frontline teams
  • Work with internal and external partners to define and optimize our global supply chain processes and tools to ensure scalable and sustainable achievement of business outcomes
  • Own and communicate KPI performance across our supply chain and engage in thought leadership to ensure we are tracking the right metrics
  • Be additive to our culture of challenging the status quo and having a low ego
  • As required, help to interview, hire, and coach those around you

Job requirements

About You:

We are looking for an entrepreneurial and driven professional to help us optimize our global supply chain operations for availability and cost. The ideal candidate will have several years of prior supply chain experience, driving business outcomes through effective partner management and process optimization. They will be driven, attentive to detail, organized, and collaborative.

About Us:

Perch is one of the fastest growing eCommerce companies in Boston. Perch acquires and develops great ecommerce brands. We are backed by amazing investors (Spark Capital, Tectonic Ventures, and Boston Seed). Our team has deep expertise in ecommerce, technology, and M&A. We are disrupting one of the largest and most exciting spaces of ecommerce and are building an industry-shaping platform.
Perch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin,
veteran or disability status.